Reference

Privacy Policy for Your jackpotscasino Account

We collect and protect the information you share when you open an account, deposit via bKash or Nagad, place bets or contact support. This policy covers what we gather, how we use it and your rights to access or request changes.

Account securityPayment dataDevice informationContact preferencesYour control
jackpotscasino Privacy Policy for Your jackpotscasino Account
DATA HANDLING

How We Protect and Use Your Information

We apply technical and organizational measures to keep your account secure, limit access to personal records and give you control over how we use your data. Below are the key safeguards and practices that underpin this privacy policy.

Secure Storage Account credentials, wallet identifiers and transaction logs are stored on encrypted servers. Sensitive fields such as passwords are hashed, and access is logged so we can audit who viewed or modified records.
Cookie Use We set cookies to keep you logged in across sessions, remember language and currency preferences, and analyze which game categories get the most traffic. You can disable non-essential cookies in your browser settings.
Payment Security When you deposit via bKash, Nagad or Rocket, we pass only the minimum transaction reference to our payment gateway. We do not store your wallet PIN or full mobile-banking credentials on our servers.
Data Rights You can request a copy of the personal information we hold, ask us to correct outdated details, or request deletion subject to record-keeping obligations. Contact support with your account username to start any of these requests.
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the personal information we hold, request a correction, ask us to delete your account data or raise a privacy concern, contact our support team through any of the channels below. We aim to respond within a reasonable timeframe and guide you through the steps.

Live Chat Open the chat widget in your account dashboard or on any lobby page. Tell the agent you have a privacy request and they will escalate it to the data-protection contact for follow-up.
Email Support Send your request to our support email address with the subject line Privacy Request. Include your registered phone number or account username so we can verify your identity before sharing any records.
Account Settings Log in, tap your profile icon and look for Privacy or Data Settings. Some requests, such as updating contact preferences or closing your account, can be started directly from that panel.

Common Privacy Questions

We collect your phone number, date of birth, preferred currency and any identity documents you upload during account verification. We also record your device type and IP address when you sign up.

We log the transaction reference, amount and timestamp to match your deposit to your account wallet. This information is shared with our payment processor to complete the transfer and is kept for auditing and dispute resolution.

Yes. Contact support via live chat or email and request a copy of your personal records. We will verify your identity and send you a summary of account details, transaction history and any support correspondence.

We retain transaction logs and account details for the period required by applicable record-keeping rules, typically several years. After that period, records are anonymized or deleted unless an ongoing dispute or legal obligation requires longer retention.

We share transaction details with payment gateways to process bKash, Nagad and Rocket transfers, and pass relevant game-session data to providers when resolving disputes. We do not sell your information to advertisers or unrelated companies.

Log in, go to account settings and look for the close-account option, or contact support and ask them to delete your profile. We will remove personal details subject to any legal retention requirements for transaction records.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.